Frequently Asked Questions

ORDERS & PURCHASES
How do I place an order?
Browse our collection, select your size/color, and proceed through secure checkout. You’ll receive an order confirmation email immediately after purchase.

Can I modify my order?
Changes can only be made within 1 hour of purchase. After processing begins (typically within 2 hours), modifications cannot be guaranteed.

What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and PayPal. All transactions are encrypted for security.

SHIPPING
When will my order ship?
Most orders ship within 1-2 business days. During peak seasons (May-August), please allow 3-5 business days for processing.

Do you offer international shipping?
Yes! We ship worldwide with calculated rates at checkout. Delivery times vary by destination.

How can I track my package?
Tracking information will be emailed as soon as your order ships. Please allow 24 hours for tracking to activate.

RETURNS & EXCHANGES
What’s your return policy?

  • Unworn items may be returned within 30 days
  • Original packaging and tags must be intact
  • Final sale items are non-returnable

How do I start a return?
Initiate the process through your account dashboard. Return instructions will be provided upon approval.

When will I get my refund?
Refunds process within 5-7 business days after we receive your return. Original payment method will be credited.

PRODUCT CARE
How should I care for my sandals?

  • Store in cool, dry place
  • Avoid prolonged water exposure
  • Clean with soft, damp cloth only
  • Do not machine wash

SIZING
Are your shoes true to size?
Most styles run true to size. Refer to our detailed sizing chart for specific measurements. When in doubt, we recommend sizing up.

Can I exchange for a different size?
Yes! Exchanges are subject to availability. Please initiate the exchange process through your account.

QUALITY
Where are your products made?
Our sandals are crafted using premium materials with meticulous attention to detail.

What materials do you use?
We prioritize high-quality leathers, durable hardware, and comfortable footbeds in all designs.

ACCOUNT
How do I reset my password?
Use the “Forgot Password” link on the login page. You’ll receive email instructions to create a new password.

Why create an account?
Benefits include:

  • Faster checkout
  • Order history tracking
  • Easy returns
  • Personalized recommendations

OTHER QUESTIONS
For additional assistance, please visit our Help Center.